Service Policy

At Happy Hive Cleaning, we strive to provide a reliable, high-quality experience for all our clients. To ensure we can maintain our schedule and provide the best service possible, we kindly ask that you review our payment and cancellation policies.

1. Payment Terms

To keep our operations buzzing smoothly, we require all payments to be settled promptly.

Deadline:

All payments must be made within 24 hours of your completed cleaning service.

Methods:

We accept E-transfer and will send you the details privately for payment.

2. Cancellation & Rescheduling

We understand that life happens and plans change. However, because our cleaners' time is reserved specifically for you, late changes significantly impact our schedule.

Notice Period:

If you need to cancel or reschedule, please provide at least 24 hours' notice prior to your scheduled appointment.

Cancellation Fee:

Any cancellations or rescheduling requests made less than 24 hours before the scheduled start time will incur a $100 cancellation fee.

Access to Property:

If our team is unable to access your home at the scheduled time (e.g., locked doors, forgotten keys, or no notice given of cancellation), you will be charged the full price of your clean.

3. Our Commitment to You

If for any reason you are not satisfied with your clean, please contact us within 24 hours. We are committed to making it right and ensuring your "hive" is happy!